Exception when trying to create a new issue

Since the upgrade to JIRA 7 when trying to create a new issue this exception is displayed:


Exception occurred: java.lang.IllegalArgumentException: Multiple entries with same key: customfield_10402=com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2$FieldData@3b7ab06a and customfield_10402=com.atlassian.jira.rest.v2.issue.IssueBeanBuilder2$FieldData@56583aab


  1. the issue is created although the message is shown (but the dialog is still open, displaying the error message)
  2. the customfield is neither necessary nor displayed in any screen related to this issuetype or project
  3. the customfield exists only once in the database and its context is highly restricted to another project

Any ideas on this?


2 answers

It means that two values for customfield with id 10402 have the same id. 

If you use server version you can try to get doubled customfield values with this SQL:

	, customfieldvalue.CUSTOMFIELD
group by
	, customfieldvalue.CUSTOMFIELD
	COUNT(customfieldvalue.ID) > 1

I got similar troubles when inserted values into custom field via SQL.

Exactly. Never change a JIRA database with SQL (unless you *fully* understand what you're doing. Which most people don't)

This query returns no results.

0 votes

Is that field a ranking type field?

No, its a rarely used customfield restricted to one project.

Ok, what type of field is it? This error looks like you've got more than one value for a single-select field. You might have to delete one.

you're right, it's a single-select field. I'll have a look into this.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,958 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot