It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exception: Uncaugth TypeError

Josip Juric Jul 31, 2017

Hi,

In jira I want to add a swinlane but when I'm trying to configure the board I'm getting a exception in the browser indicating it's a property is missing. I asked my colleagues to check my privileges and I'm administrator in jira. Any suggestions on how to fix this? See printscreen.

Kind regards,

Josiperror.PNG

1 answer

0 votes
Branden McElveen Atlassian Team Aug 01, 2017

Hi Josip,

In regards to the error you're seeing, this kind of JavaScript error is known to be caused by any of the following:

  • User-installed plugins
  • Script in the instance (announcement banner or issue fields)
  • Environmental configuration (Proxy/SSL)


At this point I would try the following in this order:

  1. Put JIRA Into Safe Mode and test.  JIRA Safe mode will temporarily disable all user-installed plugins. Hence, you might want to schedule it during a maintenance window. This test will help us rule out if any of installed plugin causes this problem.
  2. If you have an announcement banner ,remove the announcement banner and test.
  3. Run the following SQL queries in your database and this will tell you if one of the custom fields or another field has the data causing this issue:
    • select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
    • select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';    
    • select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
    • select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

1,269 views 2 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you