Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exception: Uncaught TypeError: Cannot read property 'errors' of undefined Edited

Hello,

I've tried the upgrade of Jira from 7.13.1 to 8.13.2. After the upgrade, I'm unable to use some of the filters in the kanban board, the details are here:

 

An error occurredHide…

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

1.

Exception: Uncaught TypeError: Cannot read property 'errors' of undefined
Resource: https://xxxx/s/aed7dffa1621e3a3f80f2ba51e28858b-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/7e94c30f3a266c8de57bc0a2edf479c8/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
Line: 5924
Column: 521
2.

Exception: Uncaught TypeError: Cannot read property 'errors' of undefined
Resource: https://xxxx/s/aed7dffa1621e3a3f80f2ba51e28858b-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/7e94c30f3a266c8de57bc0a2edf479c8/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
Line: 5924
Column: 521
Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.141 Safari/537.36

Stack trace

TypeError: Cannot read property 'errors' of undefined
at Object. (https://xxxx/s/aed7dffa1621e3a3f80f2ba51e28858b-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/7e94c30f3a266c8de57bc0a2edf479c8/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true:5924:521)
at c (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:22895)
at Object.fireWith [as rejectWith] (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:23652)
at Object. (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:24332)
at c (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:22895)
at Object.fireWith [as rejectWith] (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:23652)
at Object.a. (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:24631)
at c (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:22895)
at Object.add [as fail] (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:23189)
at Object. (https://xxxx/s/5340f6bff9dc4d879daac30530105d9e-CDN/a7b01a/813002/34ff6bbf7b64bf1830803bf8c420463a/444d5415e7870a478af9a6d08d480a2a/_/download/contextbatch/js/_super/batch.js?locale=en-US:54:24303)

 

On further investigation we see the following rest call is failing

https://xxxx/rest/greenhopper/1.0/xboard/work/transitions.json?_=1611257007214

And it looks like the project id needs to be prepended to the rest call as below

https://xxxx/rest/greenhopper/1.0/xboard/work/transitions.json?projectId=10001&_=1611256799212

1 answer

1 accepted

0 votes
Answer accepted

Hi @Burim B,

Let's try some basic troubleshooting steps:

  1. Do you have any content in the Jira announcement banner? If yes, please remove the content and verify if the issue still persists.
  2. If no, then please enable Safe Mode to rule out issues from the installed apps. Since you have upgraded Jira, there might be some incompatible apps, you might want to review them as well.
  3. Last but not the least, run a full lock indexing - indexing has changed quite a bit on Jira 8. Do take note that, this will lock your Jira and Jira will be inaccessible while the indexing job is running.

I hope that this helps.

Thanks,
Moga

Hey Moga,

 

Thanks for your reply. I don’t have any announcement banner and I tried the other steps before opening this topic. Anything else I could try?

  1. Use a different browser or Incognito/Private mode.
  2. If you are using a Reverse Proxy, access Jira bypassing the proxy.
Like Burim B likes this

It is behind a reverse proxy. I will try that. Thanks.

Like mogavenasan likes this

The issue was caused by the reverse proxy.

Like mogavenasan likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you