Exception: Error: undefined missing jira/editor/registry when accessing any agile board

[nick.rozhdestvensky]

When I open any agile board I see an error message:

An error occurred

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

Exception: Error: undefined missing jira/editor/registry
Resource: https://.../s/38a08279f1adc724f2d7f422de98aa78-CDN/-bktxuj/710002/6411e0087192541a09d88223fb51a6a0/f03ae89be25f46407972384a527af1fa/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true
Line: 25
Column: 1999

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_1) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.1 Safari/605.1.15

Stack trace

- l@https://.../s/38a08279f1adc724f2d7f422de98aa78-CDN/-bktxuj/710002/6411e0087192541a09d88223fb51a6a0/f03ae89be25f46407972384a527af1fa/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:1982
- https://.../s/38a08279f1adc724f2d7f422de98aa78-CDN/-bktxuj/710002/6411e0087192541a09d88223fb51a6a0/f03ae89be25f46407972384a527af1fa/_/download/contextbatch/js/_super/batch.js?locale=en-US&spectrum=true:25:2470

In console:

• [Error] Failed to load resource: the server responded with a status of 404 () (devstatus-view-issue.db31d611e52e0febdb0b.js.map;, line 0)
• [Error] Failed to load resource: the server responded with a status of 404 () (0.6825172d3de56f8fe75d.js.map;, line 0)

Does anybody know how it may be fixed?

[nick.rozhdestvensky · Accepted solution]

Reason: HelpDesk for Jira add-on + turned off rich text editor.

Hot to fix: just turn on rich text editor.

The developer know about this issue.

[Earl McCutcheon]

Hi Nick,

Check out the following KB we have on this error, its usually fixed by updating the Documents add-on:

• Exception: Error: undefined missing jira/editor/registry when accessing when any agile board

Let me know if this is the case.

Regards,
Earl

[nick.rozhdestvensky]

Hi Earl,

I don't have this add-on.

[Earl McCutcheon]

Hey Nick,

Thanks for the confirmation, and since you do not have the Add-on that we know has caused this previously, there is still a high likelihood that its being triggered by an add-on conflict.

Quickest method to verify if its an add-on and narrow down the source is to enable add-on safe mode  to see if the error is persistent with all installed add-ons temporarily disabled.  If the error stops then re-enable the apps one at a time till the error can be reproduced to verify the add-on causing the conflict.

An additional tip here is to set up a staged test environment  so you do not disrupt end users with the disabled apps in safe mode.

If this is not the case also check out THIS GUIDS to rule out any browser side conflicts occuring.

But overall something is blocking the javascript from loading on a call to that resource.

Regards,
Earl

[nick.rozhdestvensky]

Thanks Earl,

Safe mode fixed my error.

And I found a cause - HelpDesk for Jira add-on.

Will contact with developer to fix it and write here the result.

[nick.rozhdestvensky]

This error happens if rich text editor is off.

Turn it on and all will be ok.

[Earl McCutcheon]

Hi Nick,

Awesome, and thanks for the info.

Regards,
Earl