Even when the bug status is closed, but still the resolution remains as “Unresolved”

hi

 

Even when the bug status is closed, but still the resolution remains as “Unresolved”..Iam not able to change the resolution status to closed for the fixed bug, it still remains as unresolved .

can you please give the resolution for this.

3 answers

Hi Mamatha,

 

you cannot change resolution when status is Closed.

Please reopen this bug and then you will be able to change resolution (Under condition that you have resolve permission in permission scheme)

Let me know if you will have problems

0 vote

Status has nothing to do with Resolution.  JIRA has no way of knowing that "closed", or "ended" or "fraggle" status means "resolved".  It works off the resolution field.

If the resolution field is empty, JIRA considers the issue unresolved and displays unresolved on screen.  If there is any value in the field, then the issue is resolved and JIRA displays the selected value (and strikes out the ID in some places)

Your workflow is not handling the Resolution field.  You need to fix that first.  Draw out your workflow and look at what status you want to show "resolved" and the others as "not-resolved".  Once you have those two groups, look at the transitions between them and :

  • In transitions from not-resolved status to resolved status, either
    • Set the resolution in a post-function, OR
    • Make sure the transition has a transition screen and put the resolution field on that screen
  • In transitions from resolved status to not-resolved status
  • Use the set field post-function to clear it - set the resolution to <none>, which is displayed as "clear the resolution"


This will fix the problem with your data going wrong in the future, but you still have broken issues.

For them you either need to move them through the workflow so that the resolution gets set as above, or use something liek the Script Runner's "fix resolutions" script as a one-off to fix them

Two other resolution points:

  • NEVER put the resolution field on the edit screen
  • NEVER add resolutions like "unresolved" or "not done" or "open" to the list of resolutions.  Because they're wrong automatically.
0 vote

Oh, and please, never say "resolution status" - it's confusing nonsense in JIRA - do you mean resolution OR status?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

103 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you