Even when the bug status is closed, but still the resolution remains as “Unresolved”..Iam not able to change the resolution status to closed for the fixed bug, it still remains as unresolved .
can you please give the resolution for this.
Status has nothing to do with Resolution. JIRA has no way of knowing that "closed", or "ended" or "fraggle" status means "resolved". It works off the resolution field.
If the resolution field is empty, JIRA considers the issue unresolved and displays unresolved on screen. If there is any value in the field, then the issue is resolved and JIRA displays the selected value (and strikes out the ID in some places)
Your workflow is not handling the Resolution field. You need to fix that first. Draw out your workflow and look at what status you want to show "resolved" and the others as "not-resolved". Once you have those two groups, look at the transitions between them and :
This will fix the problem with your data going wrong in the future, but you still have broken issues.
For them you either need to move them through the workflow so that the resolution gets set as above, or use something liek the Script Runner's "fix resolutions" script as a one-off to fix them
Two other resolution points:
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