Even if I'am administrator I cant be able to use User Mangement

When I'm tryin to use User management to create a new user, I've got the screen and Forbidden after.

What can I do to ?

Thanks, Henri


User Management

We're creating a new centralized location for global administrative functions.

As our first step, we've moved user management over and have simplified the experience.

Leave JIRA to go to User Management

When I click on this button, I've got this url https://keyrus.atlassian.net/login?dest-url=/crowd/plugins/servlet/um/users&permission-violation=true

and after authentication

403 Forbidden

1 answer

Hi Henri,

to access the new user management you have to be in the group site-admins.

Since I found out that you are the Main Technical Contact of the instance, I went ahead and added you to the site-admins group.

Any other requests like this one, I suggest creating a support request at support.atlassian.netfor a faster response :)


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