Escalation Service throwing error: Error checking available actions could not load

[kdickason]

I am trying to use the Escalation Service so that every minute, it takes tickets meeting a certain filter criteria and moves them to the status Done.  The filter is simple:  project=ABC AND issuetype = "Type" AND status = "Requested".  The error I'm getting is:  error checking available actions com.open.symphony.workflow.WorkflowException: Could not load condition.

I saw this post.  Do I need Jira Utilities Suite Add-on for this to work????

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Sidenote:  My end goal is this:  When a user Creates an issue, and the Create Issue event fires in the workflow, I run a script, then I want to automatically move the issue to the status Done. I read that Jira won't automatically transition an issue without Jira Automation (is that correct?).  I also tried adding a post function to my workflow to Fast Track transition to Done, but that doesn't do it automatically either.  Help??