I am trying to use the Escalation Service so that every minute, it takes tickets meeting a certain filter criteria and moves them to the status Done. The filter is simple: project=ABC AND issuetype = "Type" AND status = "Requested". The error I'm getting is: error checking available actions com.open.symphony.workflow.WorkflowException: Could not load condition.
I saw this post. Do I need Jira Utilities Suite Add-on for this to work????
Sidenote: My end goal is this: When a user Creates an issue, and the Create Issue event fires in the workflow, I run a script, then I want to automatically move the issue to the status Done. I read that Jira won't automatically transition an issue without Jira Automation (is that correct?). I also tried adding a post function to my workflow to Fast Track transition to Done, but that doesn't do it automatically either. Help??
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