Escalation Service not rendering newline in setComment

Any idea why my newline code (2 forward slashes \\) below is not being rendered properly in the comments? They are displaying as is.

 

issueInputParameters.setComment('Resource Admin, \\ \\ We have noticed that this issue has not been updated for a period of 7 days. \\ We will assume that this issue is resolved and close the ticket. If you still need help, just reply comment on the ticket and we will reopen it. You can also request a delay (freeze) now if you need more time to respond. \\ If you have managed to resolve this issue locally, please take a moment to share your solution for future reference. \\ \\ Kind Regards, \\ *Support Team*')

1 answer

Not Sure if you already found the answer to this question, try using "\\\\" for line break.

issueInputParameters.setComment('Resource Admin, \\\\ We have noticed that this issue has not been updated for a period of 7 days.....')

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