Errors after Jira Upgrade from 6.4.7 to 7.0.11

[Peter Schneider]

After performing Jira upgrade from 6.4.7 to 7.0.11 (as a first step to finally upgade to 7.8), I cannot access the instance, with a 500 error and Java stack trace:

Technische Details

Verweisnummer des Protokolls: 4ceb5555-ae34-48b7-96e7-2c86cd4cf82d

Ursache

Verweiser-URL: Unknown

java.lang.RuntimeException: javax.servlet.ServletException: java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getLoggedInUser()Lcom/atlassian/crowd/embedded/api/User;

I can provide the full stack trace and also the catalina.out, if necessary.

Thanks for any suggestions,

Peter

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

It looks to me like you have a plugin that is not updated yet. Try starting JIRA in safe mode and then upgrade the plugin. Or remove the plugin that is still using the old API before starting JIRA.

[Peter Schneider]

Thanks, that worked for me. I renamed the installed-plugins folder, then I could access the instance and re-install all licensed plugins with the latest version.