Error with Log Work in JIRA, what could cause this? Edited

Error message using Log Work in JIRA.

Error is reported from clients using both Mac and Windows.logwork.png

1 answer

0 vote

That looks like a password field from an add-on.  The one I'm thinking of blocks transitions (and may do work logs too) unless a password is filled correctly in the field on the issue.  But I don't think it's available for recent versions of JIRA.

Could you check what type of field customfield_10600 is?  Go to https://<yourjira>/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10600 and that will give you the name of the field.  Then go to the list of custom fields, find the field and look at the "type" column

Thanks for your quick response!

It's 'Logged User Validator Field'.

Did the column type tell you anything about what could cause this?

Sorry, I missed your first response.

It's not the add-on I was thinking of.  It looks like the electronic signature add-on which requires you to enter an extra password when "signing" an issue. 

I don't know why it might be used during logging work though, might be worth raising it with support for that add-on.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,314 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot