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Error while saving attachment - Unable to create target directory

Meera

I am trying to upload attachment to an issue using REST API.

Here's the error message I have received while doing the upload.

500 Internal Server Error: Got error while saving attachment CRQ-164330.txt: Got exception while saving attachment in attachment store. Exception: Unable to create target directory /var/atlassian/application-data/jira/data/attachments/CRQ/170000/CRQ-164330

Not sure why this is caused? Any help would be appreciated.

Accepted answers

Sebastian Kleinholz

Is it possible that the process running Jira has not the permissions to create files/directories at /var/atlassian/application-data/jira/data/attachments ?

Are there any attachments in the folder CRQ/ ?

Can you attach files with the browser to the same issue?

All comments

Sebastian Kleinholz

Is it possible that the process running Jira has not the permissions to create files/directories at /var/atlassian/application-data/jira/data/attachments ?

Are there any attachments in the folder CRQ/ ?

Can you attach files with the browser to the same issue?

Meera

Yes, it is not allowing to attach files to browser either.

Nic Brough -Adaptavist-

It's what Sebastian says then - check permissions and ownership of the files and directories in the home and installation directories for your Jira (usually if one of them is wrong, a lot of them are)

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