Error while saving attachment - Unable to create target directory

I am trying to upload attachment to an issue using REST API. 

Here's the error message I have received while doing the upload.

 

500 Internal Server Error: Got error while saving attachment CRQ-164330.txt: Got exception while saving attachment in attachment store. Exception: Unable to create target directory /var/atlassian/application-data/jira/data/attachments/CRQ/170000/CRQ-164330

 

Not sure why this is caused? Any help would be appreciated. 

1 answer

1 accepted

Is it possible that the process running Jira has not the permissions to create files/directories at /var/atlassian/application-data/jira/data/attachments ?

Are there any attachments in the folder CRQ/ ?

Can you attach files with the browser to the same issue?


Yes, it is not allowing to attach files to browser either. 

It's what Sebastian says then - check permissions and ownership of the files and directories in the home and installation directories for your Jira (usually if one of them is wrong, a lot of them are)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

52 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you