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Error when disable or edit secsign ID on jira

Hi everyone,

I have a issues when I disable secsign ID for a user on jira, it show below message

Log's referral number: 62f61f7a-f353-46d6-8669-1e9db430a9c2

Referer URL: https://*******:*****/secure/admin/user/ViewUser.jspa?atl_token=***************_lin&name=****

java.lang.NullPointerException

Does anyone have experiences with this issues?

Thank you for the help.

Nam Tran