Error using Atlassian extension in VSCode: "cannot get client for: Jira". Same for Bitbucket

[mgoldbach_nsr]

Error using Atlassian extension in VSCode: "cannot get client for: Jira". Same for Bitbucket.

I have uninstalled and reinstalled several times.

Authentication into Jira and Bitbucket appears to succeed. 

[Shai Ben-Tovim]

What worked for me was to logout completely out of all Atlassian products in my browser, log back in and then reauthenticate the VS Code Jira extension.

[Anthony Crowder]

Thanks! This worked for me as well.

[Daniel Tsuneo]

I have the same problem

[Kristian ASK]

In the settings for the Atlassian extension there is a collapsed section called Authentication. Expand that and click the little exclamation mark icon. It will take you to the site where you need to update the authorization.

[mawi]

The odd thing is, in my case, I do not see any exclamation mark.

[Meiarasan Sivaramalingam]

I made sure to do 2 things to solve this.

1. Logout of all the Atlassian Products from your browser. Traverse to the authentication for Atlassian from VS Code extension.
2. After the Success page in the browser close all your VS Code windows and then click on the back to VS Code button from the Browser. It might give you a pop-up from VS Code stating to enable the extension. Click on Enable and Open ( It can also directly open VS Code with Atlassian based on your previous settings. )

[Roland P_]

This worked, thx! 

[Omar]

I had a similar problem with v3.0.6; I installed the previous v3.0.5 it works now. 

[mawi]

Extension stopped working yesterday. Sofar, I have not gotten it working again. 
Error messages don't really help much.

I have tried:

1. Reinstalling vs code extension ( i e atlascode)
2. Downgrading to 3.0.5 (as that was successful for someone above)
3. Logging out of atlassian completely, loggin in again
4. Revoking access and then redoing authentication for the extension

Nothing has helped so far. Extension is rendered useless for me, currently. Frustrating.

Any further ideas?

[mawi]

Tried again today. Got a 401 (new message), oddly enough.

One window says "Success!" (auth flow), the other then says "Unauthorized".

And ofc, no logs or anything further to understand the issue.

[Tim L]

I have also tried all the suggestions but cannot get the plugin to work. 

[Aleksei.Baranov]

Still have the same issue with Jira. I read all comments here and tryed the most complicated.

After unauth+auth+close window before Back button+click Back to VSCode I get another error ;))) 

Something went wrong
code:401

message:"Unauthorized"

[Solaris Nite]

I wasn't able to fix this with the methods stated above. This plugin is unusable. I can't see the PR I need to review. Please fix!

[Per Persson]

I have the same problem today.

[Jack Lippold]

FIXED: TLDR see update 2.

"cannot get client for: Bitbucket" No further information available. I can make Jira issues. I cannot make Bitbucket issues... which I then can't link to code. Hence... I can't use Jira... Which is my job.

Any ideas would be most welcome. I'm happy to try to debug this but I can't find any information online or in the output.

Update 1: here are my logs when output set to debug.

[2023-09-28 14:29:11:194] Creating client for https://api.bitbucket.org/2.0

[2023-09-28 14:29:11:194] Retrieving auth info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:194] Retrieving secretstorage info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:195] Retrieving auth info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:195] Retrieving secretstorage info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:195] Retrieving auth info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:195] Retrieving secretstorage info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:196] Is responsible process: true

[2023-09-28 14:29:11:196] Refreshing credentials.

[2023-09-28 14:29:11:196] Retrieving auth info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:196] Retrieving secretstorage info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:197] No credentials for Bitbucket Cloud!

[2023-09-28 14:29:11:197] returning new client

[2023-09-28 14:29:11:198] No credentials for Bitbucket Cloud!

[2023-09-28 14:29:11:198] returning new client

[2023-09-28 14:29:11:199] Retrieving auth info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:199] Retrieving secretstorage info for product: bitbucket credentialID: xxxxxxxxxxxxxxxxxxxxxxxxxxxx

[2023-09-28 14:29:11:200] No credentials for Bitbucket Cloud!

[2023-09-28 14:29:11:200] returning new client

 Update 2: Solution: Using command pallet show Atlassian welcome page, from here you can link to the settings page (THIS IS NOT THE SAME AS EXTENSION SETTINGS, why?) from which (provided you haven't customised your theme or you'll never find it) you can click on the bitbucket tab and then expand the Authentication tab and click login with bitbucket which will go through web auth flow. IMO when the client failed to get... this should have just triggered... or been a button as part of the notification rather than an error notification.
TLDR; I was scilly, you have to click login... not sure why not being signed in is an error... hardly a good customer journey.

I dream of a day when middle of the road businessmen appreciate devops and switch to GitHub.

[Stephane Baudet]

Thanks to your "update 2" comment, I understood that I might try to enable bitbucket features in the settings page (I was only enabling jira until now). Once bitbucket was enabled, all worked fine!

[david-madon]

Same issue for me as well.. Anyone managed to solve this?

[Gabe Klavans]

Same problem here. Not sure what other steps to even take, here