Error trying to set up secure IMAP

I am using Jira 6.0.3 and am trying to set it up so we can create issues with email. So I am setting up the Incoming Mail. I am working in Microsoft environment (Windows 2008R2, Exchange 2010 SP3, RU1) We followed the directions from: and also

I have tried various keystores including one at C:\Program Files\Java\jdk1.7.0_07\jre\lib\security\cacerts

I keep gettting this errorUnfortunately no connection was possible. Review the errors below and rectify:

SunCertPathBuilderException: unable to find valid certification path to requested target


3 answers

Hi Charles,

Can you confirm if the has been correctly imported on the keystore with the command below?

keytool -v -list -keystore Z:\path\to\cacerts

Have you also applied it to the JIRA Startup Options? You'll need to add following arguments:\parth\to\cacerts"changeit"

Best regards,
Lucas Timm


Thank you for your response. I ran the code you suggested and think I saw the cert I added (I am NOT an IT person or a software person). I still get the error.

How do I test to see what keystore that Jira is going to check? I think that is the issue, that Jira is not finding the keystore where I put the cert and I don't see how to figure out what keystore it is using...


Hi Charles,

In JIRA, browse to Administration -> System -> Troubleshooting and Support -> System Info. Then, check in JVM Input Arguments if you have anything like the parameters I sent you above. If you don't have anything, we found the root cause of the error. Just add the same parameters I sent you on the JIRA Startup Options and restart JIRA. It will work. :)

Best regards,
Lucas Timm


Thanks for the quick feedback. Hopefully you are a patient person, since I am still trying to make this work. :)

I found the JVM Input Arguments:

-Dcatalina.base=C:\Program Files\Atlassian\JIRA -Dcatalina.home=C:\Program Files\Atlassian\JIRA -Djava.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dmail.mime.decodeparameters=true -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true\Program Files\Atlassian\JIRA\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\ -XX:MaxPermSize=384m -Xms256m -Xmx768m

None this looks like the\parth\to\cacerts"changeit"

So I assume I need to add it - but how? and where? I did not see anything on the web UI to add startup params so that means I need to hit the actual start of Jira?

Using a Windows service to run Jira so not sure how to interface with that process to alter startup params...

The following document guides you on how to change JIRA's startup options:

The following document guides you on how to change JIRA's startup options:

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