Error: raven/autocomplete/model missing backbone

Matt Hurt
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January 8, 2024

Hello,

I am receiving the following error when I move cards around on the Kanban board I'm using. 

I recently conducted and upgrade from 9.2 ---> 9.12

I have not found any documentation or solutions that resolves the error.


An error occurred:

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Environment

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36

Stack trace

6 answers

1 accepted

2 votes
Answer accepted
Benjamin
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January 8, 2024

Hi @Matt Hurt ,

 

I haven't seen this exact error myself and I have upgrade many times. Perhaps, it maybe due maybe due to add-ons. Try starting in safe-mode in the managed apps page. If you see the kanban board working once more, then enable the apps one by one to see which one maybe the culprit. Once it's isolated to an app, may try to reinstall the app.  If it's still an issue even in safe mode, try to capture the support zip log an send it over to Atlassian support for investigation. 

 

All the best!

0 votes
Savvas Radevic April 16, 2024

looks like the culprit is Xray plugin after an upgrade to 9.12.x in our case:

"Uncaught Error: raven/autocomplete/model missing backbone" when creating or moving issues in Agile boards | Jira | Atlassian Documentation

 

Update: We have uninstalled and reinstalled the xray plugin

During a reinstallation the plugin keeps the same old configuration. So you don't lose anything, but it's always nice to backup before doing anything drastic.

0 votes
Vickey Palzor Lepcha
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March 7, 2024

Same here - facing this in our QA JIRA 9.12.2 . Interestingly , I do not see it in my other environment running the same version of jira and plugins

0 votes
Vickey Palzor Lepcha March 7, 2024

I have also faced this error. Recently , I updated by QA environment and I see this error when I more jira issues in a board - not all issues , some random issues in the board.

I am also in 9.12.2

0 votes
Antonio Manuel Bajo Arcas
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February 16, 2024

Hi,

The same problem is happening to my team, and we can't find the reason, it always happens to us when we look for a plan. Do you have any idea why this is happening?

It happens to us with version 9.12.2 of Jira

 

thank you!! 

0 votes
Troels Arvin
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January 14, 2024

I've also started received reports about this lately. I haven't found any solution yet.

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