Error "couldn't create the issue"

[Laura Russolo]

Hi!

I'm getting this error every time I try to create a certain issue type (Hotfix):

Error message:

Couldn't create the issue
We're having some trouble creating the issue. Refresh the page and try again

Some considerations:

1. It started some months ago, before that we could create Hotfix issue type normally
2. All users are facing the same error
3. We can create another issue type, then change its type for Hotfix, and it works (that's how we are handling this situation for a while) 
4. I've already disabled all my automations, but I still get the error

[Laura Russolo]

.

[G subramanyam]

Hi @Laura Russolo welcome to the Atlassian community.

May I request you to check the "workflow or Issue type scheme or Custom field configurations". If they are configured correctly, then your first point of contact will your "in-house Jira admin".

[Laura Russolo]

Hi!

I checked workflow, the configuration makes sense, and when we change some issue type to Hotfix it runs with no problem through the Hotfix Workflow. the problem doesn't seem to be here.

This Hotfix issue type is in issue type scheme my project is using.

For Custom field configuration, since all issue types share the same custom fields, I don't think the problem is there.

What exactly should I ask to the Jira adm?