Error on upload attachment

Hi there,

When uploading attachments to an JIRA issue the error beneath pops up:

File "319332.pdf" was not uploaded
JIRA could not attach the file as there was a missing token. Please try attaching the file again.

The error seems Edge browser related, as it do work in Internet Explorer, Chrome, FireFox.

Is this a known issue for Edge?

2 answers

0 vote

Hi Rik,

Does this happen for all users?  If not can the operation be completed from another network/computer?

I have seen this in others browsers so I don't believe this is Edge related in particular rather network/proxy related.  Here is what I would do:

  1. Try an InPrivate Window
  2. Verify the file size and check the proxy and verify there isn't any limitation on the file size
  3. Reproduce the issue and create a HAR file.  You can use the HAR file to determine where the transmission gets stopped

Cheers,

Branden

Hi Branden,

I'm not sure that it happens for all users. Don't think they're that keen to use Edge :)

It did work on the same computer with IE.

File was a merely 1 Mb big, and the limition is set on 250 Mb.

I will try to reproduce the issue and create a HAR file.

Thanks!

Rik

Hello Rik,

We experienced a similar problem here with attachments, but noticed that it was in the ticket creation modal.

After we created the ticket without the attachment, we were able to successfully upload an attachment in the ticket view.

I know it isn't the same as a fix but could help as a workaround.

Thanks!

Byron

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

340 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you