Error after upgrading jira from 7.2 to 8.10.1

[Varghese Aynes]

I have upgraded the jira 7.2 to 8.10.1, but when i tried to start the jira service.

Its throwing the error as below :

Server startup logs are located in /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone/logs/catalina.out
Using CATALINA_BASE: /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone
Using CATALINA_HOME: /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone
Using CATALINA_TMPDIR: /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone/temp
Using JRE_HOME: /usr
Using CLASSPATH: /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone/bin/bootstrap.jar:/opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone/bin/tomcat-juli.jar
Using CATALINA_PID: /opt/atlassian/jiranew/atlassian-jira-software-8.10.1-standalone/work/catalina.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.
root@XXX:/var/atlassian/application-data/jira/plugins# systemctl start jira.service
Job for jira.service failed because the control process exited with error code. See "systemctl status jira.service" and "journalctl -xe" for details.
root@XXXX:/var/atlassian/application-data/jira/plugins#

I can able to find the below error in catalina.out  and atlassian.jira log

catalina.out 

___ Starting the JIRA Plugin System _________________

2020-08-06 09:45:26,280+0000 ThreadPoolAsyncTaskExecutor::Thread 11 INFO [c.a.ratelimiting.internal.RateLimitingConfiguration] Rate Limited Request Handler ENABLED
Security framework of XStream not initialized, XStream is probably vulnerable.
2020-08-06 09:45:40 localhost-startStop-1 ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting component 'com.atlassian.jira.cluster.DefaultClusterServicesManager'.

2020-08-06 09:45:42 localhost-startStop-1 ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start because of the following errors: [(Event: Level = (EventLevel: fatal) , Key = (EventType: startup-unexpected) , Desc = We couldn't start JIRA , Exception = An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.<br/>See our documentation for more information on contacting our support team and creating a support zip.)]

atlassian.jira log

"errors":0,"period":"5.085 min","compactInMillis":{},"compactBeforeCounter":{},"compactAfterCounter":{},"compactVersionedCounter":{},"compactUnVersionedCounter":{},"filterOutAlreadyIndexedInMillis":{},"filterOutAlreadyIndexedBeforeCounter":{},"filterOutAlreadyIndexedAfterCounter":{},"updateIndexInMillis":{},"updateIndexCounter":{},"updateIndexBatchCounter":{}}

2020-08-06 10:00:22,pool-27-thread-1 ERROR [c.a.j.config.properties.PropertiesUtil] Exception whilst trying to find value for property 'jira.diagnostics.threshold.database-pool-utilization'. Defaulting to 100. java.lang.NumberFormatException: null
2020-08-06 09:55:51,localhost-startStop-1 ERROR [c.a.jira.health.HealthChecks] We couldn't start JIRA
2020-08-06 09:55:51, localhost-startStop-1 ERROR [c.a.jira.health.HealthChecks] An error occurred while trying to start JIRA. We can't give you any more detail right now, we suggest checking the logs for more detail and contacting our support team.
See our documentation for more information on contacting our support team and creating a support zip.
2020-08-06 09:55:51,327+0000 localhost-startStop-1 ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting component 'com.atlassian.jira.cluster.DefaultClusterServicesManager'.

2020-08-06 09:55:29,660+0000 localhost-startStop-1 ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.servicedesk.public-rest-api' : Unable to resolve com.atlassian.servicedesk.public-rest-api [202](R 202.0): missing requirement [com.atlassian.servicedesk.public-rest-api [202](R 202.0)] osgi.wiring.package; (osgi.wiring.package=com.atlassian.servicedesk.api.comment) [caused by: Unable to resolve com.atlassian.servicedesk [194](R 194.0): missing requirement [com.atlassian.servicedesk [194](R 194.0)] osgi.wiring.package; (osgi.wiring.package=com.atlassian.jira.plugins.workinghours.api.calendar) [caused by: Unable to resolve com.atlassian.jira.plugins.workinghours [134](R 134.0): missing requirement [com.atlassian.jira.plugins.workinghours [134](R 134.0)] osgi.wiring.package; (&(osgi.wiring.package=com.atlassian.activeobjects.external)(version>=0.19.0)(!(version>=3.0.0)))]] Unresolved requirements: [[com.atlassian.servicedesk.public-rest-api [202](R 202.0)] osgi.wiring.package; (osgi.wiring.package=com.atlassian.servicedesk.api.comment)]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN
2020-08-06 09:55:29,662+0000 localhost-startStop-1 ERROR [c.a.p.osgi.factory.OsgiPlugin] Detected an error (BundleException) enablin

[Aynes Varghese]

2020-08-07 10:04:05,121+0000 localhost-startStop-1 ERROR [c.a.jira.upgrade.PluginSystemLauncher] A fatal error occured during initialisation. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while starting component 'com.atlassian.jira.cluster.DefaultClusterServicesManager'.
at com.atlassian.jira.component.pico.ComponentManager.startStartableComponents(ComponentManager.java:339)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:252)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:145)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:301)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java

[Tommy van Extel]

Hi there,

Did you manage to fix this? I have the same issue upgrading from 7.11.0 to 8.13.1

[Andrew Morin]

Recommend you remove add-on's from the installed plugin's directory in Jira home. Start Jira and if it comes up you can re-install you add-on's.

What database and version of db are you using?

[Varghese Aynes]

yes i did the same and made few more changes. that made jira service to come up.

My SQL version 5.6.44

But while trying to start jira in the UI, it throws me error.

I found the below error in catalina.out log file 

06-Aug-2020 14:58:37.385 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
06-Aug-2020 14:58:37.390 SEVERE [main] org.apache.catalina.core.StandardService.startInternal Failed to start connector [Connector[HTTP/1.1-8080]]
org.apache.catalina.LifecycleException: Protocol handler start failed

Jira.atalassian.log file 

06-Aug-2020 14:58:37.393 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 4127 ms
06-Aug-2020 14:58:37.394 SEVERE [main] org.apache.catalina.core.StandardServer.await StandardServer.await: create[localhost:8005]:
java.net.BindException: Address already in use (Bind failed)
decrypt it
2020-08-06 14:58:37,468+0000 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2020-08-06 14:58:37,626+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2020-08-06 14:58:37,626+0000 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2020-08-06 14:58:37,678+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:

[Andrew Morin]

I would review the docs about the database closely. We upgraded to 5.7 before going from 7.x to 8.x.

https://confluence.atlassian.com/adminjiraserver0810/supported-platforms-1014673441.html

[Aynes Varghese]

Yes i have reviewed the doc. Jira 8.10.1 will support my sql 5.6 utf 8 but it wont support my sql 5.6 4 byte character.

[Moses Thomas]

@Varghese Aynes  

Try start Jira  in a safe mode then enable one by one from the manage apps > user installed, to fine  the plugin that can be causing the problem

Add ability to disable Jira add-ons at start time 

Kind regards,

Moses

[Varghese Aynes]

yes i removed the plugins and tried to start. but automatically plugins folder gets created and can see all required plugin inside it.

But the service came up and still the jira UI throws errow as mentioned below 

I found the below error in catalina.out log file 

06-Aug-2020 14:58:37.385 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
06-Aug-2020 14:58:37.390 SEVERE [main] org.apache.catalina.core.StandardService.startInternal Failed to start connector [Connector[HTTP/1.1-8080]]
org.apache.catalina.LifecycleException: Protocol handler start failed

Jira.atalassian.log file 

06-Aug-2020 14:58:37.393 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 4127 ms
06-Aug-2020 14:58:37.394 SEVERE [main] org.apache.catalina.core.StandardServer.await StandardServer.await: create[localhost:8005]:
java.net.BindException: Address already in use (Bind failed)
decrypt it
2020-08-06 14:58:37,468+0000 JIRA-Bootstrap INFO [c.a.j.config.database.DatabaseConfigHandler] Database password decryption not performed.
2020-08-06 14:58:37,626+0000 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running Jira startup checks.
2020-08-06 14:58:37,626+0000 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. Jira will be locked.
2020-08-06 14:58:37,678+0000 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage: