Error adding service: com.atlassian.jira.exception

I have tried to install JIRA a couple of times, so I think what has happened is that I didn't clean up a previous installation as well as I should have. I am getting this strange error message during the 'Set Up Application Properties' stage of the initial JIRA configuration.


Error adding service: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:ServiceConfig][cronExpression,null][name,Backup Service][time,43200000][id,10002][clazz,] (SQL Exception while executing the following:INSERT INTO public.serviceconfig (ID, delaytime, CLAZZ, servicename, CRON_EXPRESSION) VALUES (?, ?, ?, ?, ?) (ERROR: duplicate key value violates unique constraint "pk_serviceconfig" Detail: Key (id)=(10002) already exists.)).



Any idea what is going on and what I can do to fix this?

I am running this on Ubuntu 14.04.3 LTS with a postgresql backend database.

1 answer

1 accepted

0 votes
Accepted answer

You have incorrect sequence value in sequence_value_item table.

Please check it using query:

select seq_id from sequence_value_item where seq_name="ServiceConfig"

If value returned by the query is greater than:

select max(id) from serviceconfig

you need to update seq_id sequence_value_item table for seq_name = "ServiceConfig"

to value greater than second query result.

Do not forget to backup your database before changing your data and please restart JIRA application after you post the changes.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,082 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you