Epics not showing on jira backlog

john mail October 10, 2024

As you can see, in the Epic board (Left), there is no Epic. But there are "MANAGERS LIST" and "THIS IS AN EPIC" in purple.

 

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Marc - Devoteam
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October 10, 2024

Hi @john mail 

Welcome.

Are these Epics in the same project, if they are not you will need to modify the filter used on the board.

The above is only valid if the project used is Company Managed project

john mail October 10, 2024

Dear @Marc - Devoteam 

 

Thank you for yor prompt response. 

 

I am working on the project named Compass now. I think they are in the same Project.

 

 

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BTW, I didn't see the where I can modify the filter used on the board.

 

Many thanks in advance.

 

Marc - Devoteam
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October 10, 2024

Hi @john mail 

As @John Funk mentions check the filter used on the board.

Select the 3 dots icon above the view settings button and select configure board in the general section you see the filter name used fro the board and the JQL clause of the filter.

If you can't see this, you are on a team managed project.

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john mail October 10, 2024

Yes Marc, I did see the configure board.

 

By default there was no filter. I justed created one,  JQL is "project = Compass".

 

The epic still not show on the backlog page

Marc - Devoteam
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October 10, 2024

Hi @john mail 

You are using a team managed project.

I created a new project like this and I can't replicate your issue. I see my Epics in the Epic panel.

Try to disable and enable it again, or clear your browser and all cookies/history or try another browser.

If all of this isn't working only Atlassian can help, but as you are on a free tier, you are not eligible for support.

Can you also try to create a new project from scratch, don't make changes and create an Epic and a child issue in the Epic.

john mail October 10, 2024

Hi Marc,

 

Thank you for your suggestions.

 

Option 1. Try to disable and enable it again, or clear your browser and all cookies/history or try another browser. -> same error.

Option 2. Can you also try to create a new project from scratch, don't make changes and create an Epic and a child issue in the Epic -> Works!

 

Thanks agagin! May every happiness and success with you!

 

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John Funk
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October 10, 2024

Hi John - Welcome to the Atlassian Community!

Check the filter used by the board to be sure it includes Epics. 

john mail October 10, 2024

Hi John @John Funk ,

 

Thank you for your reply, but I didn't see where I can edit the filter used by the board. I am using the latest version of free plan.

 

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 10, 2024

On the board, click the 3 dots in the upper right and choose Configure board. 

john mail October 10, 2024

By default there was no filter. I justed created one, kindly see the screenshot.

 

I think this filter will include Epics. 

 

image.png

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