Entire team is only able to write internal comments.

Adam Rauch
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 9, 2024

Starting this morning, October 9th, multiple members of our team are only able to write internal comments on our Jira support tickets. We all ntoiced that the formatting was updated and the look of the ticket queue was different than previously, so I assumed that an update occurred. 

What could have changed our ability to leave normal comments? What or where is the setting for us to change our team to be able to make more than internal comments and create normal responses again?

1 answer

1 vote
Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 9, 2024

Hi Adam and welcome to the Atlassian community!

I assume this is about Jira Service Management?

Users without Jira Service Management license can typically only create internal comments. You need to be an agent in the project and have a JSM license.
Can you check this?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events