End and starting sprint is greyed out.

Porsha Shakoor October 8, 2024

 

 

Hi all, I am having the above issues. I have not had any issues in the past 6 months this is the first time. 

Please find screenshot for reference. I have amended the dates and still no access. JIRA Error.JPG

2 answers

3 votes
Teresa_DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

Hi @Porsha Shakoor ,

Welcome to the community!

If the "Start Sprint" or "End Sprint" options are greyed out in Jira, check your permissions to ensure you have the "Manage Sprints" permission for the project. If you don't, please ask your Jira admin to update your permissions.

Please note, if there is already an active sprint, you may need to end it before starting a new one (unless parallel sprints are enabled).

I hope this helps!

Porsha Shakoor October 8, 2024

Hi Teresa,

My permissions are correct and have remained unchanged since the last sprint. However, I am unable to close the current sprint to start the new one.

What should be the next step? Should I raise a ticket or call for assistance?

 

 

Teresa_DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 9, 2024

Hi @Porsha Shakoor Can you provide a full screenshot of your backlog and move the mouse over the greyed-out text like this?

Screen Shot 2024-10-09 at 15.09.26.png

Porsha Shakoor October 14, 2024

Hi Teresa,

Please refer to screenshot below:

image.pngimage.png

 

Teresa_DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 17, 2024

Hi @Porsha Shakoor

If possible, have a team member with similar permissions try to close the sprint to see if the issue is isolated to your account.

If this doesn’t resolve the issue, I recommend raising a Jira Support Ticket here: https://support.atlassian.com/contact/#/

2 votes
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

Hi @Porsha Shakoor welcome to the community! 

 

It could happen due to many reasons:

1- Check your access, You should have admin access to the particular board and project as well.

2- Check the project permissions.

3- If Sprint has issues from a different project then you should have admin access on other projects as well.

You can use the JQL like- SPrint = Sprint1 and Project != "current project"

Then it will show you the issues which are tagged in a sprint from other projects.

Porsha Shakoor October 8, 2024

Hi Manoj, thank you for the assistance. Can I ask where do I put the JQL? 

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

At the top click on filters and then view all issues then write the JQL

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 14, 2024

Project != HLSF AND Sprint = "HL-Sherlocks: Y25/Q1/S1"

 

Could you please run the above jql query and let me know if it shows any results? 

Porsha Shakoor October 15, 2024

Hi Manoj, it came back with "The value 'HLSF' does not exist for the field 'Project'.

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 15, 2024

It should be HLFS sorry for typo

Porsha Shakoor October 16, 2024

Hi Manoj, no luck. Came up with "No issues found". 

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 16, 2024

Is there any parallel sprint running on your board? 

Suggest an answer

Log in or Sign up to answer