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Encountered an error while restoring the SQL backup during JIRA migration to another server

Amir Hosseini September 23, 2024 edited

 

 

Hi Everyone,

We are in the process of migrating from one JIRA server to another. The new JIRA installation is completed on a Linux machine, with JIRA version 9.4.1(Data Center), and the database is PostgreSQL.


Actually, we do not change anything only we restored the backup.
However, we are facing an issue while restoring the SQL backup when trying to open the Jira web site, as indicated in the Jira log.
The following error occurs:

 

2024-09-24 08:52:54,449+0330 PlatformInstrumentsLoggingService RUNNING ERROR [atlassian-performance] Unable to complete diagnostics data logging. com.atlassian.cache.CacheException: com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: com.atlassian.extras.common.LicenseException: Failed to verify the license. at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:92) at com.atlassian.cache.impl.metrics.InstrumentedCachedReference.get(InstrumentedCachedReference.java:58) at com.atlassian.jira.project.CachingProjectManager.getProjects(CachingProjectManager.java:116) at com.atlassian.jira.project.CachingProjectManager.getProjectObjects(CachingProjectManager.java:136) at com.atlassian.jira.bc.project.component.CachingProjectComponentStore.findAll(CachingProjectComponentStore.java:275) at com.atlassian.jira.bc.project.component.DefaultProjectComponentManager.getTotalComponentCount(DefaultProjectComponentManager.java:178) at com.atlassian.jira.instrumentation.external.InternalStatisticsExternalGauges.lambda$new$1(InternalStatisticsExternalGauges.java:78) at com.atlassian.instrumentation.ExternalGauge.getValue(ExternalGauge.java:50) at com.atlassian.jira.diagnostics.perflog.PlatformInstrumentsLoggingService$InstrumentDisplayBean.(PlatformInstrumentsLoggingService.java:55) at java.base/java.util.stream.ReferencePipeline$3$1.accept(Unknown Source) at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(Unknown Source) at java.base/java.util.stream.AbstractPipeline.copyInto(Unknown Source) at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(Unknown Source) at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(Unknown Source) at java.base/java.util.stream.AbstractPipeline.evaluate(Unknown Source) at java.base/java.util.stream.ReferencePipeline.collect(Unknown Source) at com.atlassian.jira.diagnostics.perflog.PlatformInstrumentsLoggingService.runOnce(PlatformInstrumentsLoggingService.java:33) at com.atlassian.jira.diagnostics.perflog.AbstractDataLoggingService.runOneIteration(AbstractDataLoggingService.java:80) at com.google.common.util.concurrent.AbstractScheduledService$ServiceDelegate$Task.run(AbstractScheduledService.java:232) at com.google.common.util.concurrent.Callables$4.run(Callables.java:121) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.base/java.util.concurrent.FutureTask.runAndReset(Unknown Source) at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.base/java.lang.Thread.run(Unknown Source)

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1 answer

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 24, 2024

Hi @Amir Hosseini 

 

The part of that error that stands out to me is "Failed to verify the license".  I'd verify that the new server is licensed for both the base product and all the add-ons, then retry the restore.

Amir Hosseini September 28, 2024

Hi,
The new server and all plugins had licensed.

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