Enable rich text editor in Jira Cloud

[Derek Crawford]

I am trying to enable rich text editing so I can enable the wiki renderer on a custom multi line field I created.  I googled looking for the solution and closest I came to was navigate to settings > system > user interface > enable rich text.  When I navigate via this path I do not have the option under user interface for rich text.  I attached a screenshot of the menu options I have.  How do I get rich text enabled for my custom fields?  

[Mikael Sandberg · Accepted solution]

The renderer is controlled by the field scheme that your project is using. Go to project settings > fields and then click the pencil up in the right-hand corner. From here locate your field and then click on Renderer and then select wiki style renderer:

[Derek Crawford]

Awesome, thank you @Mikael Sandberg 

[Ismael Garcia]

Hello there!

I have all setup as you mention but I still don't get why most of the text formatting aren't working.

* https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

Most of the document above doesn't work for me and I'm having trouble understanding why and how can I make them work.

If someone could give me a hand would be much appreciated.

Regards! 

[Mikael Sandberg]

Hi @Ismael Garcia,

If you have enabled the wiki style renderer in a paragraphed field you should see the same controls as in the Description field:

That indicate that the paragraph field is wiki enabled and should support the text formatting notation as well. 

[Ismael Garcia]

Hi @Mikael Sandberg thanks for responding so fast. I have those options, but I haven't being able to run successfully most of the actions in the documentation, I had that in other jira accounts but I don't get it why is not working properly in this one.

• https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

[Michael_Palapar]

After we migrate cloud to cloud, the Wiki Style Renderer is not working.

I tried to changed to 'default text renderer' then back to Wiki Style Renderer but the editor still not showing on our 'Description'

[ruben beaujolais]

Hello, I have the same issue. Could someone help, please ? Thx !

Wiki Style Renderer is properly configured, however it works for some projects and does not work for some others !

How to fix that ?

Thank you in advance.

[Angelie]

NA