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Email templete outgoing email notification changed

Email templete outgoing email notification changed, How can I set it back to default.JIRA email.png

1 answer

1 accepted

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Answer accepted
brbojorque Community Leader Dec 23, 2019

Hi @vivek ,

Try to change the Email format from Plain text to HTML.

Here's the full article.

https://support.atlassian.com/jira-service-desk-cloud/docs/choose-html-or-plain-text-for-customer-notifications/

Or 

Visit the link to update it.

Base_URL/secure/admin/ViewUserDefaultSettings.jspa

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