Email subscription to CSV export of filtered search results with selected fields

[Rachel Wang]

Request: Automatically send email to external customers (email in Jira Service Management project), about CSV export of selected fields of filtered issues.

I understand how to export CSV with selected fields. Can anyone help me with the email subscription, please? Thanks.

[Boris Berenberg - Modus Create]

Hi Rachel,

We support setting custom recipients and templates in Notification Assistant for Jira. We also support exporting the data in the email as a CSV as well https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/pages/2264072590/How+To+Set+Up+Notifications?src=search#Exporting-Issues-as-CSV

[Drishti Maharaj]

Hi @Rachel Wang , would this work where, you click "Details" and "New Subscription" on a created filter?

You would then be able to specify the recipients (but I see that it is per group - not sure about external customers unless they in a specific group) and then configure accordingly.

The alternative way could possibly be making use of Automation on Jira Cloud.

[Vanessa Naylon]

The email does not include a CSV based on my testing. If you’ve found how to specify Subscription to send a CSV, please post the steps, thank you.

[Boris Berenberg - Modus Create]

Subscriptions don't support a CSV export of the issue data. You would need to use an app like our Notification Assistant for Jira linked above.

[Monika Rani]

@Boris Berenberg - Modus Create  is your app send the filter results in csv along with the email? I was checking your app and emails are not sending even from the single issue.

[Boris Berenberg - Modus Create]

Yes we do send a CSV file attached. Please contact our team via https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and we can help troubleshoot your specific scenario.