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Email subscription to CSV export of filtered search results with selected fields

Rachel Wang
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Mar 27, 2023

Request: Automatically send email to external customers (email in Jira Service Management project), about CSV export of selected fields of filtered issues.


I understand how to export CSV with selected fields. Can anyone help me with the email subscription, please? Thanks.

2 answers

Hi @Rachel Wang , would this work where, you click "Details" and "New Subscription" on a created filter?

You would then be able to specify the recipients (but I see that it is per group - not sure about external customers unless they in a specific group) and then configure accordingly.

The alternative way could possibly be making use of Automation on Jira Cloud.



The email does not include a CSV based on my testing. If you’ve found how to specify Subscription to send a CSV, please post the steps, thank you.

Subscriptions don't support a CSV export of the issue data. You would need to use an app like our Notification Assistant for Jira linked above.

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