Email replies and the entire thread as a comment

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April 19, 2022

When users reply to a ticket via email in our service desk project it creates a new comment with the entire email thread included. Sometimes service desk email gets included at the end of threads with 20+ emails so to find an older comment we have to scroll down through dozens of emails. Is there a way to make it so only the newest email is added as a comment? 

2 answers

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Jorge February 6, 2024

Hello! same issue here

0 votes
Rebecca Sonu May 25, 2023

Hi Daniel, 


We have the same issue.. Did you find a way to limit the comment to the last email instead of having the whole email thread? 

Thank you and have a nice day. 


Best regards, 


kian_mckenna January 11, 2024

Hi Rebecca, 

My turn to ask. Did you ever fine a fix for this? Doing my head in having to scroll through threads just to find the latest response.



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