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When users reply to a ticket via email in our service desk project it creates a new comment with the entire email thread included. Sometimes service desk email gets included at the end of threads with 20+ emails so to find an older comment we have to scroll down through dozens of emails. Is there a way to make it so only the newest email is added as a comment?
We have the same issue.. Did you find a way to limit the comment to the last email instead of having the whole email thread?
Thank you and have a nice day.
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