Email notifications on my reported issues

Hi there,

Do anyone know how to parameter email notifications on my reported issues ?

I never receive email when an issue is assigned or closed (for supervision purpose only, i'm on the business side, so i'll never have to code, etc. just want to know if an issue has been solved or an evolution has been taken into account)

Thanks for you help guys !!

3 answers

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Joe Pitt Community Champion Dec 12, 2016

Notifications are controlled by the notification scheme. When you say 'my reported issues' does that mean you entered them into JIRA or had someone do it for you? If you entered it the default scheme out of the box would notify you. If you had someone else do it they would need to in the Reporter role or add you as a watcher. And that only works if you have a JIRA id.

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Hi Julien,

 

You can create a filter and add an subscription for this something like :

 

project = ABC AND Issuetype = bug AND reporter = currentUser() AND (status changed to "Closed" After startOfDay()) OR (assignee is Not EMPTY and updatedDate > 1d)

 

 

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Hi guys,

Thanks for your prompt reply.

I assume those modifications have to be performed on an admin level ?

Like Joe has mentioned , if the issues are reported by your id, Default notification scheme should have allowed notifications for the mentioned scenarios.

If any other user is reporting on your behalf , the reporter should include you under Watchers for every issue reported.

 

When in case of filter subscribtion , it is one time activity and you will receive emails as per the schedule under subscription.

 

Hope this helps.

 

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