Email notification (when issue resolved triggered), shows a wrong status change

Description

We’ve created a new Script Listener that “Fires an event that can be picked up by a notification scheme, in order to send mail only under certain conditions”. The email is sent, but with the next problem:

Error: The email notification that arrives when the issue resolved is triggered, shows a wrong status change.

Example:

It should show “Status: <s>In Progress</s> Resolved”, instead of “Status: <s>Open</s> In Progress”.

On our Test Enviroment, happened the same thing, which was resolved with re-indexing (both types).

On Productive Environment, Indexing has been done, but this issue has not been fixed.

Info:

· Test: Jira 6.1

· Productive: Jira 5.2

· Script Listener: Groovy Runner Plugin.

Detailed explanation:

1. Workflow transition fires “Issue Resolved” event, as a post-function.

2. Script Listener fires another event, when a condition is True of the event of step 1.

Thanks!


1 answer

Howdy, any update or answer on this?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

236 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you