Is it possible to configure an email notification in Jira that is triggered when a customer leaves feedback through customer satisfaction?
When an issue is marked as resolved, we have an email sent to the customer with the customer satisfaction survey included. However, we have no way of knowing when feedback has been left other than to either check the issue or run a report.
We'd really like to know when feedback has been left!
I've checked in Automation settings by attempting to setup a custom rule. When I get to rule customisation, the triggers are all pre-defined and there's no option for what we're after.
Guess, you are talking about the Customer Satisfaction Plugin.
Just to be sure, you have checked the "Issue Updated Event", or? Means, even if somebody else than the reporter/assignee is configured in the notification scheme - no mails. If this is the case, the plugin itself is suppressing the notifications, because there are definitely updates to custom fields of that issue (named CSAT *).
Did this help?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs