Email notification subject templates trouble shooting.

I have two email subject templates issuecreated.vm and issueresolved.vm that is exactly the same. However, issuecreated.vm works but not issueresolved as expected.

[raymond@smfc-aij-07-sr1 subject]$ ls -al issuecreated.vm issueresolved.vm
-rw-r--r-- 1 atlassian atlassian 186 Jul 12 00:27 issuecreated.vm
-rw-r--r-- 1 atlassian atlassian 186 Jul 12 00:27 issueresolved.vm
[raymond@smfc-aij-07-sr1 subject]$ diff issuecreated.vm issueresolved.vm
[raymond@smfc-aij-07-sr1 subject]$ cat issuecreated.vm
#if ($issue.getCustomFieldValue("customfield_10044"))
        ($issue.key) $issue.getCustomFieldValue("customfield_10044"): $issue.summary
        ($issue.key) $issue.summary
[raymond@smfc-aij-07-sr1 subject]$ cat issueresovled.vm
cat: issueresovled.vm: No such file or directory
[raymond@smfc-aij-07-sr1 subject]$ cat issueresolved.vm
#if ($issue.getCustomFieldValue("customfield_10044"))
        ($issue.key) $issue.getCustomFieldValue("customfield_10044"): $issue.summary
        ($issue.key) $issue.summary
[raymond@smfc-aij-07-sr1 subject]$

Here is the subject line output of a test issue, the "SEV3" is the customfield_10044
issue created:

[JIRA] (IM-66) SEV3: Test ticket: WALLHAX!!! (testing email templates)

issue resolved:

[JIRA] (IM-66) Test ticket: WALLHAX!!! (testing email templates)

As you can see during issue resolved event, the "SEV3" custom field were missing.
However, the templates of those two events are exactly the same (yes, the customfield_10044 do exists when we resolve this issue).
Everything works fine in my test instance but not production system.
I don't see any errors in log, how can I trouble shoot it?

1 answer

1 accepted

Problem resovled! It is in my workflow transition post mortem functions, the last function was set to "Fire generic event" instead of "Fire Issue Resolved event"(See screen shot). Thus, "Issue Resolved" event was never fired, hence email subject template issueresolved.vm wasn't involved.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

351 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you