Email configuration

I have an license for jira [latest version] cloud for testing scenarios

We have our own mailserver and i would like to test the mail handler for automatic ticket creation

i have created an account "jiratest" for testing and if i send an email to this account i can see the mail gets delivered to this mailbox.

I am trying to configure the mailhandler

incomming mail--->POP/IMAP mail servers --->Add pop imap mail server

i get the below error

Unfortunately no connection was possible. Review the errors below and rectify:

  • SocketException: SOCKS server general failure

I doono what does this means ? any idea ? is it that as it is hosted on cloud it is not able to connect to our local mailserver ?

We had earlier installed the jira with temp 30 days license on one of the local server and there the connection was successfull

2 answers

1 accepted

0 votes

SOCKS is a proxy server - somewhere between your mail server and the Jira server. Jira needs credentials to give to the proxy server because it is trying to log into one of your servers and the proxy is stopping it.

You'll need to talk to your network admins to find out the settings you need to get past the proxy. Note that SOCKS general errors can be reported if the proxy is set up to simply drop all connections on that port/host/whatever.

Although, you've said "cloud", so I have no idea where you are running Jira or if you'll actually have the access you need to configure the server to get past the proxy. Or if the proxy is actually on the "cloud" end.

Hi mehul, can you tell me how this issue was fixed??

They got an account on the proxy server.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,117 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot