Email are getting stuck in email queue

Most of the mails from JIRA are getting stuck in email queue. They are going into the error queue. If I resend error queue and flush email queue. They are again going into the error queue. 

 

3 answers

This widget could not be displayed.

Hi Neha,

There could be some permanent issue with those emails, check if they have attachments more then 10MB or have problem with their recipents.. would suggest to delete the error queue..

Hi Santosh,

Thanks for replying!

I used to delete error queue, But I am facing this problem after 2-3 days. 

The problem is even coming after assigning an issue to an assignee. Mail is not going to the assignee. and its a very basic requirement.

This widget could not be displayed.

When a mail goes to the error queue, there should be something in the atlassian-jira.log file that indicates the reason. Did you check the log yet?

This widget could not be displayed.

I used to delete error queue daily. I didn't find any thing wrong in logs.

Also, one email, multiple queues are generating.

Capture.PNG

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

139 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you