Email are getting stuck in email queue

Most of the mails from JIRA are getting stuck in email queue. They are going into the error queue. If I resend error queue and flush email queue. They are again going into the error queue. 


3 answers

Hi Neha,

There could be some permanent issue with those emails, check if they have attachments more then 10MB or have problem with their recipents.. would suggest to delete the error queue..

Hi Santosh,

Thanks for replying!

I used to delete error queue, But I am facing this problem after 2-3 days. 

The problem is even coming after assigning an issue to an assignee. Mail is not going to the assignee. and its a very basic requirement.

0 votes

When a mail goes to the error queue, there should be something in the atlassian-jira.log file that indicates the reason. Did you check the log yet?

where is log present

I used to delete error queue daily. I didn't find any thing wrong in logs.

Also, one email, multiple queues are generating.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,179 views 16 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you