Email This Issue Plugin: Is it possible to restart this plugin without needing to restart the entire JIRA?

We have set our incoming Mail Handlers with timeout 0 which means it should never time out. However, over the Xmas break and long weekends, the plugin seems to stop working and no external emails come into JIRA and we are forced to restart JIRA as a whole to make emails work again. Is there some way to only restart Email This Issue without having to restart all of JIRA?

We see many errors in the logs during the inactivity period such as:

  • Caesium-1-4 ServiceRunner     Error when MailPullerWorker pulls emails: No provider for vertimail

  • ERROR [] Caesium-1-1 ServiceRunner     MailJobRunner Failed

    com.mysema.query.QueryException: Caught SQLException for delete from "jiraschema"."AO_2C4E5C_MAILITEMAUDIT" where "AO_2C4E5C_MAILITEMAUDIT"."MAIL_ITEM_ID" in (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?

  • Caused by: java.sql.SQLException: Prepared or callable statement has more than 2000 parameter markers.

                    at net.sourceforge.jtds.jdbc.SQLParser.parse( [jtds-1.3.1.jar:1.3.1]


1 answer

You can try to deactivate and reactivate the plugin in the Add-On management: http://{MyJiraUrl}/plugins/servlet/upm

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,111 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot