We have set our incoming Mail Handlers with timeout 0 which means it should never time out. However, over the Xmas break and long weekends, the plugin seems to stop working and no external emails come into JIRA and we are forced to restart JIRA as a whole to make emails work again. Is there some way to only restart Email This Issue without having to restart all of JIRA?
We see many errors in the logs during the inactivity period such as:
Caesium-1-4 ServiceRunner Error when MailPullerWorker pulls emails: No provider for vertimail
ERROR  Caesium-1-1 ServiceRunner MailJobRunner Failed
com.mysema.query.QueryException: Caught SQLException for delete from "jiraschema"."AO_2C4E5C_MAILITEMAUDIT" where "AO_2C4E5C_MAILITEMAUDIT"."MAIL_ITEM_ID" in (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
Caused by: java.sql.SQLException: Prepared or callable statement has more than 2000 parameter markers.
at net.sourceforge.jtds.jdbc.SQLParser.parse(SQLParser.java:1254) [jtds-1.3.1.jar:1.3.1]
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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