i saw this the first time ever.
An Employee opened an incident with a mail sent to us. His mail-sagnature is identical to the signature of all our employees.
If i'd like, i could see his signature by clicking on the grey Button.
For us this would be a great feature for all our bigger incidents with a lot of mails and mail-signatures.
But i dont get it. I opened a incident by sending an email with the same signature. But that doesnt work.
Any ideas, how i can activate this feature for all our incidents?
Thanks a lot! :)
This is a rather new Jira functionality. You can read more about it here https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/
You have the ability to use a custom detection of a signature, rather than the automatic one.
Hope the above helps!