Email Signature is hide

[Chris]

Hey Guys,

i saw this the first time ever.

An Employee opened an incident with a mail sent to us. His mail-sagnature is identical to the signature of all our employees.

If i'd like, i could see his signature by clicking on the grey Button.

For us this would be a great feature for all our bigger incidents with a lot of mails and mail-signatures.

But i dont get it. I opened a incident by sending an email with the same signature. But that doesnt work.

Any ideas, how i can activate this feature for all our incidents?

Thanks a lot! :)
Chris

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Chris 

This is a rather new Jira functionality. You can read more about it here https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

You have the ability to use a custom detection of a signature, rather than the automatic one.

Hope the above helps!

[Chris]

Yeah, that helps. Thanks, @Alex Koxaras _Relational_ 

I will give it a try. :)

Just wondering, why the automatic detection is working for that one case only...

[Alex Koxaras _Relational_]

I would assume that It depends if the signature is inline with an older text. E.g. if you have multiple replies and/or if you have copied that signature and simply copied/pasted it, perhaps it doesn't work like this. 

[Alex Dickey]

Hey @Alex Koxaras _Relational_ 

I see this is over a year old, but that link only redirects to the https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ page, is there another location where instructions regarding custom signature recognition is listed?