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Email Signature is hide

Hey Guys,

i saw this the first time ever.

An Employee opened an incident with a mail sent to us. His mail-sagnature is identical to the signature of all our employees.

signature.jpg

If i'd like, i could see his signature by clicking on the grey Button.

For us this would be a great feature for all our bigger incidents with a lot of mails and mail-signatures.

But i dont get it. I opened a incident by sending an email with the same signature. But that doesnt work.

Any ideas, how i can activate this feature for all our incidents?

Thanks a lot! :)
Chris

1 answer

1 accepted

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Answer accepted
Alex Koxaras Community Leader Sep 05, 2022

Hi @Chris 

This is a rather new Jira functionality. You can read more about it here https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

You have the ability to use a custom detection of a signature, rather than the automatic one.

Hope the above helps!

Yeah, that helps. Thanks, @Alex Koxaras 

I will give it a try. :)

Just wondering, why the automatic detection is working for that one case only...

Alex Koxaras Community Leader Sep 06, 2022

I would assume that It depends if the signature is inline with an older text. E.g. if you have multiple replies and/or if you have copied that signature and simply copied/pasted it, perhaps it doesn't work like this. 

Like Chris likes this

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