Email Notifications by Issue Type?

Is there a way to only receive email notificiations by Issue Type?


Currently I have the ability to receive a notification when the Issue is Created but would like to only receive notifications when a Critical Issue is created.

2 answers

1 votes

When you say "Crticial" Issue, is it an issue type or do you mean the priority here?

If it is a different issuetype, you can just have a different workflow for it that throws a custom event when the issue is created. You can then use the custom event in the notification scheme.

If you are talking about priority, you can check out the automation plugin. Use the plugin to send out notification based on JQL queries.

0 votes
Andy Brook Community Champion Jul 07, 2017

There are a couple of paths here.

1) You only want to be notified 'immediately' about issues that have a priority of critical.

This can be achieved with EMQ (we are the vendor) which digests issue event driven notifications, but allows YOU the user to express through your user preferences (a JQL filter) what issues you should be notified immediately about.  Other notifications are then batched for a 'digest' delivery later, but this reduces the volume of email hugely.

2) You really only want to hear about critical issues (but no updates to them?)

Well, JEMH (we are also the vendor) can take over outbound emal notification, and can customize per-event the notification content.  You could customize all event templates to inhibit notification if *you* are the recipient *and* the issue priority is not critical. 

I can't speak to the automation plugin, about how it can or cannot retain notification to existing users but not you when XXX.


If you change the workflow event fired, this may affect other recipients of the notifications.  Your original question only refers to your notifications, not others.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,804 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot