Email Notifications by Issue Type?

Is there a way to only receive email notificiations by Issue Type?

 

Currently I have the ability to receive a notification when the Issue is Created but would like to only receive notifications when a Critical Issue is created.

2 answers

1 votes

When you say "Crticial" Issue, is it an issue type or do you mean the priority here?

If it is a different issuetype, you can just have a different workflow for it that throws a custom event when the issue is created. You can then use the custom event in the notification scheme.

If you are talking about priority, you can check out the automation plugin. Use the plugin to send out notification based on JQL queries.

0 votes
Andy Brook Community Champion Jul 07, 2017

There are a couple of paths here.

1) You only want to be notified 'immediately' about issues that have a priority of critical.

This can be achieved with EMQ (we are the vendor) which digests issue event driven notifications, but allows YOU the user to express through your user preferences (a JQL filter) what issues you should be notified immediately about.  Other notifications are then batched for a 'digest' delivery later, but this reduces the volume of email hugely.

2) You really only want to hear about critical issues (but no updates to them?)

Well, JEMH (we are also the vendor) can take over outbound emal notification, and can customize per-event the notification content.  You could customize all event templates to inhibit notification if *you* are the recipient *and* the issue priority is not critical. 

I can't speak to the automation plugin, about how it can or cannot retain notification to existing users but not you when XXX.

 

If you change the workflow event fired, this may affect other recipients of the notifications.  Your original question only refers to your notifications, not others.

 

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