Email Notification

[Mark DeCarlo]

We're trying to learn how to have JIRA send an email notification when an issue has a comment added or another milstone to a list of users - similar to manually sharing the Issue with the group.

Looked thriugh the notification FAQ but there is no outgoing mail option for us to even hget started.

Can you Help?

Mark

[Nic Brough -Adaptavist- · Accepted solution]

Look at the "notification scheme". There is a line in there for "comments", make sure your users are in there.

I'm not sure what you mean by "milstone", but get the comments working first, or explain why the notification scheme is not what you need?

[Mark DeCarlo]

Nic Thanks! I knew it had to in there someplace. We're trying to get the system to email a group when any issues are cretated, commented, chaged etc. THe default notification scheme will do the trick, but its not actually sending email to the group

[Mark DeCarlo]

I think I found it thank you

[Mark DeCarlo]

Unfortunatley it still does not send email to the Group(Adminstrators) for example when an issue is created.

[Nic Brough -Adaptavist-]

Have you put the group Administrators under the "issue created" line? Also, have you modified the workflow? (specifically, transitions generate "events", and events are what drive the notifications. It's possible to say "fire event X" on a transition, and then have "event X doesn't send mail" in the notifications)

Also, check that your profile settings have "send email on my changes" set. Otherwise it will quietly drop notifications to you, for events that you generate. (That's the usual cause of an administrator saying "it's not sending email" - it is, but because they're testing it and have the flag set to supress their emails...)

[Mark DeCarlo]

Thanks Nic making sure these are all set correctly now.

[Mark DeCarlo]

Nic thanks for all the help - working perfectly now.