Email Notification when an Epic issue is deleted

Joanna Mae Natial April 4, 2024

Hello,

Is there any automation to receive an email notification when an Epic issue is deleted and a specific person will receive the specific email?

Can someone help me with this?

Thank you!

2 answers

1 accepted

5 votes
Answer accepted
Dexter de Vera
Community Leader
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April 4, 2024

Hi @Joanna Mae Natial ,

Yes. you can add automation like this:

When: Issue deleted

Condition: Issue fields condition  - Field: Issue type equal to Epic

Then: Send email - add "To" , Subject and Content for your mail.

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Joanna Mae Natial April 4, 2024

Hello @dexdexdex ,

 

It works perfectly. Thank you so much :)!

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Joanna Mae Natial April 17, 2024

Hello @Dexter de Vera ,

I have additional conditions on my automation, I would like to capture the user who deleted the issue, can you help me with this?

Dexter de Vera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2024

You may add this smartvalue to your email content- {{initiator.displayName}}

ei.

{{issue.key}} deleted by {{initiator.displayName}}

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Joanna Mae Natial April 17, 2024

It works now, Thank you so much!

Dexter de Vera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 17, 2024

Happy to help! 

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Joanna Mae Natial April 25, 2024

Hello @Dexter de Vera ,

Sorry to ask again, but what are the smart values to get the Resolution when you move to closeout/cancel your project?

Dexter de Vera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

Sorry I dont understand what your trying to ask. You can check Smart values for project here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-projects/ 

And all smart values in Jira cloud automation: https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ 

0 votes
Laurie Sciutti
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April 4, 2024

@Joanna Mae Natial ~ I agree with the steps to achieve this as outlined by @Dexter de Vera , I would ask yourself the question of why you allow issue deletes in the first place.  Unless it's already restricted to admins...

Joanna Mae Natial April 4, 2024

Hello @Laurie Sciutti ,

Some of our coordinators mistakenly created duplicate issues, so to avoid confusion on our sales team we have to delete the duplicate issue.

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