Email Integration

Rohan Jainarain
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February 20, 2025

How an an incoming email with several addressed in the TO and CC field be part of the JIRA ticket so comments/ responses from the agent can be sent to all of these addresses in the To and CC field? Also, can you setup the email integration to accept emails from several email addresses? We have 5 different email distribution addresses different customers use to contact my SOC team. We are looking to upgrade to the Premium plan to leverage ITSM and Confluence. Thanks

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