Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email Handler Using to fields (to, cc and bcc)

I was wondering why the mail handler catch email address uses the to fields rather than the from field.  I am setting up some automation to receive alerts from our monitoring systems, so they can readily be turned into tickets to be worked when appropriate.  

While i have it working with a no-reply email address from the system, I had expected that it would be looking for a specific address from the monitoring system when it was submitted to the Jira email address.  


1 answer

0 votes
Liam Green Community Leader May 08, 2022

Hi Tom

Welcome to the Community!

I'm a little confused with your request - you're trying to set up Jira so that your monitoring system sends an email and that creates a ticket, but you don't want to have to manually check all tickets?

I'd imagine you could do it with automation, so that if specific criteria are met it closes the ticket automatically.  I may have misunderstood the issue though, so if you could clarify that would be great

I am using automation to update the ticket as they arrive.  What i was trying understand, is why the from email address is not used by the email handler to trip which handler will use it.  I currently have email handlers besides the default one.  

The first email handler manages emails from the alert server, but it requires some email that is in the to, cc or bcc fields rather than from icinga@com.  I was a bit concerned that putting incinga@com in these fields might trigger some type of mail loop.  In the meantime i am using a no-reply email address that sends i don't answer these email response.  So its not too bad.  Preferably, it would work more like my outlook rules: do something when email arrives from cinga@com; then there is no potential of issue.

I am assuming there must have been a reason to implement as it currently is, just trying to understand what the issue was using the from email address.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you