Email Conditional Formatting not working for me.

Brian Martinez April 12, 2024

Below is a template that I have for when stories are closed with missing information. I have an automation that triggers the email when the JQL finds that there is missing information. I am trying to only show items in the required section that are null, but in trying the conditional formatting I am not able to get it to work properly as the email comes back empty after the Required Fields text. 


The following {{}} issue was updated to {{}} with missing requirements. Please review below.


<b>Assignee:</b> {{issue.assignee.displayName}}

<b>Summary: </b>{{issue.summary}}

<b>Status:</b> {{}}


<b><u>Required Fields</u></b>



<b>Dev Engineer:</b> is Empty{{/}}



<b>QA Engineer:</b> is Empty{{/}}

{{#if(issue.Story Points.isEmpty)}}

<b>Story Points:</b> is Empty{{/}}


<b>Business Unit:</b> is Empty{{/}}


<b>Requested Due Date:</b> is Empty{{/}}


<b>Jira Components:</b> is Empty{{/}}





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Ste Wright
Community Leader
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April 12, 2024

Hi @Brian Martinez 

Based on the documentation, I'd anticipate that isEmpty only works with certain field types 

I tested this (with a user picker, number field, and date field) using this syntax instead...

<b>Story Points:</b> is Empty{{/}}

...and it seemed to work :)


Brian Martinez April 15, 2024

This worked! Thank you for your help! 

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Kalyan Sattaluri
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April 12, 2024

Hello @Brian Martinez 

Are you in Cloud or Data Center?

If in cloud, and you need to send 1 email per issue, you dont need {{#issues}}. Please remove that and its ending paranthesis {{/}}.


Brian Martinez April 15, 2024

Thanks for your input. 

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Brian Martinez April 12, 2024


Here is the email I get. I am expecting all of the fields to show as empty since my test record was purposely left with empty fields. 


jira template.png

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