Email Conditional Formatting not working for me.

[Brian Martinez]

Below is a template that I have for when stories are closed with missing information. I have an automation that triggers the email when the JQL finds that there is missing information. I am trying to only show items in the required section that are null, but in trying the conditional formatting I am not able to get it to work properly as the email comes back empty after the Required Fields text. 

The following {{issue.issuetype.name}} issue was updated to {{issue.status.name}} with missing requirements. Please review below.

<b>Assignee:</b> {{issue.assignee.displayName}}

<b>Summary: </b>{{issue.summary}}

<b>Status:</b> {{issue.status.name}}

<b><u>Required Fields</u></b>

{{#issues}}

{{#if(issue.customfield_12018.displayName.isEmpty)}}

<b>Dev Engineer:</b> is Empty{{/}}

{{#if(issue.customfield_12019.displayName.isEmpty)}}

<b>QA Engineer:</b> is Empty{{/}}

{{#if(issue.Story Points.isEmpty)}}

<b>Story Points:</b> is Empty{{/}}

{{#if(issue.customfield_12131.isEmpty)}}

<b>Business Unit:</b> is Empty{{/}}

{{#if(issue.ccustomfield_12020.shortDate.isEmpty)}}

<b>Requested Due Date:</b> is Empty{{/}}

{{#if(issue.components.name.isEmpty)}}

<b>Jira Components:</b> is Empty{{/}}

{{/}}

[Ste Wright · Accepted solution]

Hi @Brian Martinez 

Based on the documentation, I'd anticipate that isEmpty only works with certain field types 

I tested this (with a user picker, number field, and date field) using this syntax instead...

{{#if(not(exists(issue.Story Points.name)))}}
<b>Story Points:</b> is Empty{{/}}

...and it seemed to work :)

Ste

[Brian Martinez]

This worked! Thank you for your help! 

[Kalyan Sattaluri]

Hello @Brian Martinez 

Are you in Cloud or Data Center?

If in cloud, and you need to send 1 email per issue, you dont need {{#issues}}. Please remove that and its ending paranthesis {{/}}.

[Brian Martinez]

Thanks for your input. 

[Brian Martinez]

Here is the email I get. I am expecting all of the fields to show as empty since my test record was purposely left with empty fields.