Hello, i have some question about the default filter on jira. I added custom process (e.g. billed) and a custom workflow. The process billed should close the task as done.
If i use the default filter on projects for open tasks, every task which are billed is also listend as open. So i create a custom search and saved it as a own filter.
Thank you for reaching out.
About your first question, I'm afraid it is not possible to edit/remove the default system filters you have in Jira. We have the following feature request open with our development team to implement this customization option:
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
About your second question, you can click to "star" a filter once you create and save it, so the starred filters will appear right above the left menu in the issue navigator page:
Additional to that, I would like to comment that if your issues are appearing in the system filters as "Open" although they are in the final status of your workflow, it is probably happening because the resolution field is not properly set for those issues when they reach its final status. This is a very impacting problem because those issues will not be considered as closed in the whole Jira application, including reports.
If that's the case, I suggest you to properly set the resolution for those issues and configure the last transition of your workflow to set the resolution field, as documented in the KBs below:
Let us know if you have any questions.
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