Easy Calendar

martina.rambouskova
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February 22, 2024

Hi, roughly 2 months ago I started using the Easy Calendar extension by adding a new calendar into my Outlook (based on my URL subscription).

All worked fine up until about the middle of February. Then the calendar added to Outlook stopped synchronizing.

Being advised that after a recent Windows update, these internet calendars sufferred some issue and needed to be removed and added again, I did removed the existing one. But then I was not able to import it back again.

Importing any internet calendar to my Outlook did not work. We tried Google with the same result.

So I tried to add my subscription URL to my Google calendar instead as it is also an option. Checking 1/2 day later, there is no data in the Google calendar either.

Can you please advise what the problem might be?

Thank you, Martina

1 answer

0 votes
Lukas Gotter _ Meetical
Atlassian Partner
September 4, 2024

Hi @martina.rambouskova!

Thanks for your question. I'm the PM for the App Easy Calendar for Jira. I'm assuming you refer to that app?

The app has had significant updates and new features since you added your question. In order to investigate the issue you can navigate to Apps -> Easy Calendar. If there is any timeout issues or the subscription is too large to handle, this could cause problems. 

You can also try to paste the subscription URL in your browser, and open it with a Text Editor (be careful not to open and import it with your calendar as this might import all issues in your primary calendar and then you need to delete these events manually!). So with a Text editor you can inspect the ICS file. Are the events present?

Or, much easier for you, simply contact us via Support and we'll help you to solve this!

Kind regards,

Lukas

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