E-mail is not sent while creating new user

Hello,

I am creating new accounts on jira server (on-premises) and even if I tick the "Send notification email" option the e-mail is not sent - there is nothing in the e-mail logs. E-mail configuration is working because if I send a test e-mail (System -> Outgoing Mail -> Send a Test Email") it does work.

 

Any hint why is that ?

1 answer

Please go to Administration -> System -> Logging and Profiling.

Then enable debugging at the "Outgoing Mail" section. Any entries? Which entries will appear when you send a test mail?

@Przemyslaw Bakcould you meanwhile fix the problem?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

708 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you