E-mail Comments and multiple users with the same e-mail

So I am trying to respond to notifications from outlook and I am noticing that the email responses are not going through.

I have two accounts: my admin account and my regular account. They are both associated to the same e-mail address. Will JIRA get confused and not know which account to post as, then refuse to post it? Is there any way I can choose which account to post as? Or am I pretty much screwed?


1 answer

1 accepted

This widget could not be displayed.

Hi Adam,

I had the same issue when I was creating tickets with emails. Yes you are pretty much screwed here. JIRA will get confused on which one to use and throw an error. With me it used the account that I created first, but that was because the username matched my email format which was firstname.lastname@email.com and my user name was firstname.lasname.

Hope this helps.



Thanks Anand, that was what I suspected.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

113 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you