Duplicate comment field in Issues after updating to 9.12.12

Dergut Gashi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 12, 2024

When previewing or editing an issue from a kanban or backlog, a second Comment Field sometimes appears. When adding a comment, it gets duplicated as well.

 

 

image-2024-09-03-10-31-54-026.pngimage-2024-09-03-10-27-58-260.png

5 answers

0 votes
Frank Reitel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 10, 2024

I recognised the same in 9.12.12 but i cleared my cache with a shift + reload and it got solved for me.

0 votes
folgmann
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 9, 2024

I have the same bug in v9.12.12. We don't use a CDN. CDN is switched off in Jira settings.

I will try the update to v9.12.13 to see if it helps.

 

0 votes
mar2
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 3, 2024

This is occurring on version 9.17.2, so it seems this bug has been reintroduced.

Ryan October 3, 2024

@mar2 According to the fix versions for JRASERVER-76375, which is the bug issue for this problem, this should be fixed in 9.17.3

0 votes
Ryan September 27, 2024

@Dergut Gashi @Fadoua Have either of you found any further details or answers on how/why this is happening?

We also received a report today of this happening, and I was able to reproduce it myself. I can also confirm is happens on both kanban and scrum boards, and both on the active board & backlog views. It does seem to be somewhat random, though I can easily reproduce it within a few tries by switching to different issues and then clicking into the comment field.

We are not using CDN and I have confirmed that our CDN "status" within Jira is disabled, so the Jira KB article does not help in our situation and does not seem to be the cause of this oddity.

Ryan September 27, 2024

Quick update, it looks like this bug was fixed in 9.12.13:
https://confluence.atlassian.com/jirasoftware/issues-resolved-in-9-12-13-1431770835.html

Like Fadoua likes this
Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 30, 2024

@Ryan  Thank you for sharing! We are on 9.12.10 which makes sense.

0 votes
Fadoua
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 14, 2024

@Dergut Gashi 

Welcome to the Atlassian Community!

I noticed it as well in our instance, however it is not happening the whole time. So far it happened once and someone else in my team reported it as well.

Check the following resolution Atlassian is suggesting, see if it will resolve your problem:

https://confluence.atlassian.com/jirakb/duplicate-comment-boxes-are-shown-on-view-screen-in-jira-when-cdn-is-enabled-1141966820.html

Best,

Fadoua

Suggest an answer

Log in or Sign up to answer