our service operations project need a specific due date field which enables setting due date for hours not only days.I mean if sy creates a certain type of issue then the due date will be the creation moment + 4 hours. Is it possible?
And a further request would be the consideration of working hours. For instance: if the working hours are between 8AM-5PM and sy creates an issue at 4PM then the due date (4 hours) should be automatically on next working day at 11AM. Is there a plugin achieving this?
Thanks in advance for your help!
Due date is a date field. You put a date in it.
You need to script or code for this type of thing, especially given your working-day rules. I'm not aware of any plugin that gets even vaguely close - everywhere I've seen it done, it's a local plugin or script in the script runner (oh, and you'll struggle with due date too, it's a date. No time element)
Er, that's because it's wrong - there's no "solution" because there is no "problem" with the due data, you're just thinking of the wrong type of field.
What you need to do is write a script or some code that reads due date and works out a new value for a second field.
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