Due date set in hours - how to?

[Rumceisz]

Hi Everyone,

our service operations project need a specific due date field which enables setting due date for hours not only days.I mean if sy creates a certain type of issue then the due date will be the creation moment + 4 hours. Is it possible?

And a further request would be the consideration of working hours. For instance: if the working hours are between 8AM-5PM and sy creates an issue at 4PM then the due date (4 hours) should be automatically on next working day at 11AM. Is there a plugin achieving this?

Thanks in advance for your help!

Rumi

[Nic Brough -Adaptavist- · Accepted solution]

Due date is a date field. You put a date in it.

You need to script or code for this type of thing, especially given your working-day rules. I'm not aware of any plugin that gets even vaguely close - everywhere I've seen it done, it's a local plugin or script in the script runner (oh, and you'll struggle with due date too, it's a date. No time element)

[Orlandea Alin]

Hi, I was looking for a solution too, but it seems that there isn't any. Thanks !

[Nic Brough -Adaptavist-]

Er, that's because it's wrong - there's no "solution" because there is no "problem" with the due data, you're just thinking of the wrong type of field.

What you need to do is write a script or some code that reads due date and works out a new value for a second field.

[Orlandea Alin]

Thanks Nic for the sugestion!