Due date field is missing when creating issue.

I am an administrator of a project and I have tried to find out how to enter a due date for an issue but no previous answers are clear.  I cannot find an 'Administration' page or a place to alter permissions.  The nearest I can find is a Project Settings page which shows Permissions and a list where 'Schedule Issue' just tells me who can do it.  I cannot find a place to enable due dates to appear in issues.

Can anyone assist?

1 answer

Hi Shane,

Try using the 'Where is my field?' - which appears top right hand corner of the Create Issue popup window.

It will tell you why you don't see that field -- it'll be to do with your field configuration scheme for that issue type, the field screen in use or perhaps the permission scheme.

Hope that helps.

Thanks for your response Melinda.  I don't have a 'Where is my field'.  I have a 'Configure Fields' and it does not include the due date option there.

Any other ideas?

Check with your sys admin, they will have access to 'Where is my field?'.  It will let you know if Due date field is in your field configuration for that issue type -- alternatively, you can go check that out. 

As per:  https://confluence.atlassian.com/jirakb/due-date-field-is-missing-189431917.html

The "where is my field" link is under the "configure fields" button - you have to click "configure fields" to get it.

Hi All, thanks for your responses.  I think my administrator must have set this instance up in a weird way.  I don't have the 'Where is my field' under the 'Configure Fields' and I don't have the gear icon to check for issue permissions.

No doubt you solved this - but in case anyone else finds this, a user must have the Manage Sprints / Schedulers role in Jira in order to have access to the Due Date field in Jira  (ie: unless you can create sprints you won't have access to that field)

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