Due Date not editable from Service Desk form

I have a Service Desk form for creating tasks. We included the Due Date when it was configured. Unfortunately, no matter what we seem to do, the Due Date field is not selectable. It is displayed but cannot be used. Suggestions?

3 answers

1 accepted

This appears to be resolved now.

Nicki, have you checked that your customer users have the "Schedule" permission? That permission is required for Due Date.

Service Desk Customers do have Schedule permission.

I'm having the same problem in that the Due Date no longer gives a user the option to pick a date - you can see the field, but clicking on it doesnt bring up the calender and typing a date is not allowed.

SDC also has Schedule perms.

Is due date same as delivery date? The delivery date field was working for us until recently. On Monday(4/7), the delivery date field has the calendar button inside the field and we cannot enter a date or pick it from the calendar. Any suggestions?

I've never seen Delivery Date but that sounds exactly like what I'm seeing.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

102 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you