Due Date not editable from Service Desk form

I have a Service Desk form for creating tasks. We included the Due Date when it was configured. Unfortunately, no matter what we seem to do, the Due Date field is not selectable. It is displayed but cannot be used. Suggestions?

3 answers

1 accepted

This appears to be resolved now.

Nicki, have you checked that your customer users have the "Schedule" permission? That permission is required for Due Date.

Service Desk Customers do have Schedule permission.

I'm having the same problem in that the Due Date no longer gives a user the option to pick a date - you can see the field, but clicking on it doesnt bring up the calender and typing a date is not allowed.

SDC also has Schedule perms.

Is due date same as delivery date? The delivery date field was working for us until recently. On Monday(4/7), the delivery date field has the calendar button inside the field and we cannot enter a date or pick it from the calendar. Any suggestions?

I've never seen Delivery Date but that sounds exactly like what I'm seeing.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

254 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you