Drag and drop of tiles does not work when using jira on internet browser and touch screen

Question

Hi, I wanted to set up a touchscreen so my team can approach a board and move tiles around to "Done" on their own. However, I did a quick test on my laptop's touch screen, and it turns out when using Jira on a web browser like Chrome, the touch screen functionality of dragging a tile does not work. Click and drag with a mouse just fine. Click on the screen with your finger, does not work.

I have found a handful of tickets that ask about the same thing. Not sure if Atlassian is working on a fix or not.

This ticket describes what actually happens the best: https://jira.atlassian.com/browse/JSWCLOUD-20716

This one has supporting pictures: https://jira.atlassian.com/browse/JSWCLOUD-22130

This one is a similar cry for help: https://jira.atlassian.com/browse/JSWCLOUD-2793

There are apps for phones on Jira. I know they can make it work! Not sure what the issue might be.

Thanks,

Corey

Corey Wicks · Answer

To be clear on "click with your finger, does not work"

The touch screen itself works fine. I can click around and do things.

But I cannot MOVE a tile with my finger. I would imagine you would press and hold (long press) and then the tile would "come free" and be able to move. But it just turns a shade of dark gray at first, then a second later, a shade of light gray. Then nothing happens. Whereas with a mouse if you click, the other columns you can drag and drop to turn blue.